Heanton Nursing Home: A Career in North Devon That Became a Place of Belonging

Sometimes the most important part of care is not what you say, but how well you can see the world through another person’s eyes. At Heanton Nursing Home in North Devon, that understanding shapes everyday life. For Pamela “Pam” Manning, working in dementia and complex care has taught her that distress often comes from fear, loss or confusion that feels completely real to the person experiencing it. Responding to that emotional reality, rather than correcting it, can be the gentlest form of care.

Pam did not begin her working life in social care. After many years working as a funeral arranger, she and her husband moved to North Devon, a place they had long loved from holidays in Croyde. “Retirement was meant to be the dream, but after a while we both realised, we needed a reason to get up, get out and meet people again,” she says.

Hearing about a nearby dementia care home, she applied for a part-time role despite having no previous experience. “I remember thinking, I’ve never done care before, how hard could it be?” she said with a smile. “I soon learned that care is one of the most skilled and meaningful roles you can do.”

Her motivation was deeply personal. Having seen how dementia had affected someone close to her, she carried with her determination. “My lovely uncle Bill had been in a Dementia Home the very year we moved and had sadly passed away, my cousin sent me photos of him, and he didn't look like Uncle, he was unshaven and unkempt with a blank expression. It broke my heart. He had been a proud smart man. After his funeral I vowed that somehow, I was going to make a difference and learn about Dementia in memory of my uncle. Hello Heanton.”

Pam remembers her first day as though it were yesterday. Among the first people she spent time with was Lillian, a resident whose anxiety and restlessness often led her to walk the hallways for long periods during the day. “We must have walked those hallways 15 or 20 times,” she recalls. “I remember thinking she must be as bored as I was, but there was something about Lily that kept me curious. That’s what made me come back.”

Then one moment changed everything. Lillian suddenly stopped and pointed towards the floor, admiring something Pam could not see. “Flowers,” she said, “beautiful blue flowers.” Instead of correcting her, Pam bent down, pretended to pick them up, and suggested they take them home to place in a vase before baking a cake for the children returning from school.

“The smile on her face and the warm twinkle in her sea-blue eyes melted my heart quicker than ice cream on a hot beach,” Pam recalls. “Then Lily reached out, grabbed my hand and said softly, ‘Come on, let’s go home.’ That was the moment I understood the word connection.”

That experience shaped the way Pam approaches dementia care. “I realised it was because I didn’t say, ‘There’s nothing there, Lily.’ I stepped into her reality. I lived those hours in her world, in her time, on her terms,” she explains. “That’s when everything changed between us. She trusted me. Over time, she became more relaxed, more confident and happier in herself. I would go home thinking about it, being in her reality was helping her feel calmer.””

It was through experiences like this that Pam began to understand what is often described in dementia care as the careful use of therapeutic lies.

The phrase can sound stark. But in practice, it is not about deception. It is about responding to the emotional reality someone is living in. Validation means acknowledging the feeling without correcting the belief, for example, allowing someone to talk about their mum without challenging whether she is still alive. A therapeutic lie goes further. It offers reassurance that may not be factually accurate, but prevents immediate distress, such as gently saying, “She’s safe, you don’t need to worry,” when someone is panicked or grieving.

The distinction matters. In dementia and complex care, repeatedly correcting someone who cannot retain new information can cause them to experience shock or loss again and again. In those moments, strict truth-telling can unintentionally cause harm. For Pam, therapeutic reassurance is never automatic. It is considered, proportionate and rooted in knowing the person. The question is always the same: what response will reduce distress and protect dignity right now?

Now, five years on from her first day at Heanton, Pam believes the most important lesson remains simple: meaningful care is built on connection. “This is not just a job,” she says. “Heanton to me is home. They don’t need me; I simply need them.”  

To read the full story : Heanton Nursing Home: A Career in North Devon That Became a Place of Belonging - Heanton Nursing Home

 

‘A Roof and A Sky’ photography exhibition launches at The Burton at Bideford

A new photography exhibition launches at The Burton at Bideford with work created by individuals supported by The Pickwell Foundation.

 

‘A Roof and A Sky’ is an exhibition of work made by five refugees, under the guidance of socially-engaged photographer Jamie Dormer-Durling. The participants have attended 10 workshops at The Burton, where they have learned various image making skills, including alternative processes such as creating lumen prints alongside learning how to use digital cameras.

The Pickwell Foundation supports both people and planet, empowering communities to welcome resettled families, supporting those seeking asylum, and championing climate action.

This project has allowed the group to share their story with images, where words are sometimes difficult when there is a language barrier. The photographs in the exhibition are a peek into their domestic lives and the new landscapes they find themselves in. The group said the project “has helped us notice small details and to grow more confident in expressing ourselves.”

The title of the exhibition, ‘A Roof and A Sky’, reflects what the group hope for in their lives. A roof to give them safety, protection and the security of a sanctuary, and the sky which represents freedom and hope – the space to grow.

 

Carole Evans, Learning and Engagement Manager at The Burton at Bideford said:

“It has been brilliant to watch the participants grow in confidence over the last few weeks; through photography but also in telling their story. They have created work which shares their own perspective of North Devon; a place they now call home.”

 

‘A Roof and A Sky’ is part of The Burton at Bideford’s social practice work which develops collaborative and participatory projects with their local community.

It was facilitated by Jamie Dormer-Durling, a socially-engaged photographer based in Weston-super-Mare. He is a founder/director of Common Waves CIC, a community arts organisation supporting underrepresented people to build creative confidence and share stories, based at The Common Room, a community art space that he co-founded. Jamie is also the creative director of Photo Weston, a photography festival bringing international artists to the region, and a board member and regular collaborator with IC Visual Lab.

The project is run in partnership with The Pickwell Foundation and funding from The Foyle Foundation.

Lumen prints by Hiba (left) and Mohammed (right) Image Copyright (All Rights Reserved)

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‘A Roof and A Sky’ runs from 5th March – 17th May at The Burton at Bideford, Kingsley Road, Bideford EX39 2QQ. Free entry. 

For more details see www.theburton.org.

 

Opening Hours:

Tuesday – Saturday 10am–5pm

Sunday 11am–4pm

Free entry

Supporting Peter – A Valued Member of Ilfracombe Nursing Home’s Community

Long-term family member (resident) Peter is a deeply valued part of life at Edenmore Nursing Home. Known for his sharp wit and dry sense of humour, he is quick to share a laugh or smile, bringing warmth and character to the care home. At Edenmore, Peter’s care journey is centred on helping him continue to feel like himself, with a strong focus on maintaining his identity and staying connected to the things that matter most to him.

Peter’s Journey

Before settling in Ilfracombe, Peter lived a full and adventurous life. After a short stint in the army, he trained as a civil engineer, a career that took him across the world. He worked in Nigeria, where his daughters Sarah and Louise spent their childhood, and also in Australia, Saudi Arabia, Bahrain, China, Mongolia and Kathmandu!

Throughout those years, Peter was known as a fun, generous father and very much the life and soul of the party. His late wife Ann, who he called Annapeg, was one of five children. Her large family meant lively and loud get-togethers, filled with conversation and Peter’s unmistakable, booming laughter.

Later in life, Peter and Ann chose to settle in North Devon, close to her birthplace of Braunton and the coast they both loved.

Around eight years ago, Peter was diagnosed with vascular dementia and Alzheimer’s disease. While he continued to live with support for some time, the grief of losing Ann in January 2023, who had been his primary carer, had a deep effect on him. Following a short stay in supported living, it became clear that full-time support would be a better fit for Peter.

Since moving to Edenmore, he has become a valued part of the home’s community. For a time, he took immense pride in his role as an honorary member of the maintenance team! When a position was advertised, Peter was keen to be interviewed and gave a fantastic interview. He regularly helped with small but meaningful tasks, such as sorting paperwork, supporting basic maintenance jobs and taking part in painting projects, including helping to paint a wall in Lundy House, one of the home’s households.

Peter also enjoyed accompanying team members on errands, such as pharmacy visits or supply runs. On one occasion, he joined a team member on a trip to Bristol to collect supplies in the work vehicle and was notably helpful throughout the day. Today, he continues to offer to help in the office with paperwork and administrative tasks!

Known for his famous cheekiness, Peter is quick to make others smile. A familiar exchange with the team involves him asking a question, listening carefully to the answer, and then responding with a cheeky, ‘No one likes a smarty pants.’ On another occasion, he surprised everyone in the lounge by speaking in a Yorkshire accent and greeting people with, ‘Ay up me duck.’ When asked if he had ever been to Yorkshire, he happily admitted that he hadn’t.

Being in Devon has remained grounding for Peter, offering familiar surroundings and a strong sense of place and belonging. The team have found that visits to the seaside offer a calming effect for Peter. Whether walking along the promenade, sitting quietly by the water or watching the waves roll in, time by the sea brings him a sense of contentment and focus. Team members have seen that he returns more relaxed and settled following these outings.

Peter also particularly loves when the home has visitors. Just this Christmas, children from the local school came into the home to sing carols and hand out handmade cards. Peter gave each of them a wrapped gift and sweets and thanked them personally for coming. For Peter, children have always brought joy into his life. He is now the proud grandfather to seven grandchildren!

Home Manager Gayle shared: ‘Seeing Peter feel settled, valued and purposeful – whether he’s helping with tasks around the home or enjoying time by the sea – is incredibly rewarding. He’s a real character, and we’re very proud to have him as part of our Edenmore family.’ 

Edenmore Nursing Home provides 24-hour nursing and residential care in Ilfracombe, North Devon. 

To read more stories about the people living and working at Edenmore Nursing Home, please visit https://www.edenmorenursinghome.com/latest-news/