As part of International Nurses Week, we spoke to Lucy Hernaman, a social care nurse at Heanton Nursing Home in North Devon. Reflecting on her experiences supporting people living with dementia and complex needs, Lucy shared how working in social care changed her understanding of compassionate nursing and the importance of truly knowing the people you care for.
Lucy, who joined Heanton in 2021, spoke about how different the home felt compared to more traditional and institutional care settings she had previously experienced.
“Heanton is about as far from institutionalised as it could possibly be,” she said. “I wish more nurses had the opportunity to experience placements in homes like this during their training.”
Lucy explained that one of the biggest things she learned was the importance of understanding the emotional and social needs behind a person’s behaviour, rather than simply reacting to the behaviour itself.
“When I first started at Heanton I had very little dementia knowledge,” she said. “I soon found that people behaved a certain way for many different reasons and that it was important to identify those reasons, especially when someone may not have the capacity to tell us themselves.”
She also spoke about the home’s flexible approach to care and supporting people to continue living life in a way that feels natural to them.
“In some places I had worked before, people were expected to fit into the home’s schedule,” Lucy said. “At Heanton, family members are supported to live as they wish. There is no strict routine, and people aren’t made to fit into a mould.”
Lucy described the home’s approach to medication as another area that stood out to her, explaining that understanding distress and recognising early signs of discomfort could often help avoid situations escalating.
“I love Heanton’s stance towards medication and that it is always used as a last resort,” she said. “Far more work and skill goes into meeting a person’s needs than simply managing the after-effects of an incident.”
Speaking about what matters most to her as a nurse, Lucy said human connection remained at the heart of good care.
“The thing I most love about my job is that I am allowed to love the family members as if they were my own family,” she said. “Sometimes that human connection is what makes a person’s day. The people we look after are our equals and this is how we should care for them.”
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read the whole story: International Nurses Week: Care
Rooted in Compassion - Heanton Nursing Home


