Thursday, 5 March 2026
Supporting Peter – A Valued Member of Ilfracombe Nursing Home’s Community
Tuesday, 3 March 2026
Hedgehog Tales at Hatherleigh Nursing Home
Wednesday, 18 February 2026
Sundial Care Home Visits Sidmouth Donkey Sanctuary
Family members (residents) travelled together to the next town over in the home’s eight-seater car, supported by team members and volunteers. The sanctuary, which provides lifelong care and rehabilitation for hundreds of rescued donkeys, is a familiar and much-loved destination for the care home, with them having arranged regular visits throughout the years.
Family members spent time walking around the paddocks, meeting the donkeys and learning about their individual stories. Being around animals can have a calming and therapeutic effect, which supports wellbeing by encouraging conversation, and creating relaxed opportunities for social interaction. No outing would be complete without time to enjoy a hot drink and sweet treat in the café, which looks out over the donkey paddocks and rolling Devon landscape.
At Sundial Care Home, supporting family members to remain active and engaged beyond the home is an important part of everyday life. Alongside outings to neighbouring towns such as Sidmouth and Ottery St Mary - which offer opportunities for family members to visit familiar places and enjoy local surroundings, the home also hosts annual events, welcoming the community into the heart of the home.
These opportunities are available for those who wish to take part and are a way to support wellbeing through social interaction, and shared experiences.
If you would like to learn more about Sundial Care Home, please visit https://www.sundialcare.com/activities-in-care/
Edenmore Nursing Home Celebrates Valentine’s with its Vintage Sweet Cart
From jelly sweets
to gums and chocolate treats, the selection was chosen with familiarity in
mind, flavours and textures many of the family members (residents) would
recognise from traditional sweet shops.
Throughout the
day, family members were encouraged to visit the cart, fill their own paper
bags and enjoy a little something sweet. The sweet cart created opportunities
for movement, conversation and reminiscing about childhood trips to the sweet
shop, which could evoke positive feelings or emotions.
In the afternoon,
music filled the lounge with well-known tunes from the past. For those who
wanted to, there was dancing together and holding hands, either up on their
feet or from the comfort of their chairs.
Home Manager
Gayle shared: ‘It’s lovely to see everyone choosing their favourites and
chatting about the sweets they used to enjoy. A few even asked if they needed
to pay, which made us smile – it felt just like a proper old sweet shop.
Valentine’s Day for us isn’t about grand gestures, it’s about creating moments
of comfort, familiarity and connection.’
Family members
also enjoyed Valentine’s cookies and cupcakes decorated with pink icing and
sprinkles for their tea which was prepared by the kitchen team!
Edenmore offers
24-hour nursing and residential care. To learn more about life at Edenmore,
visit www.edenmorenursinghome.com
Friday, 13 February 2026
Hand Crafting a Legacy, The Story of Stan Herbert
Every life
carries a story worth sharing. At Sundial Care Home we tell the story of
Stanley Herbert (Stan), a true naturalist and beloved family member (resident)
living here, whose journey has taken him from military service in Libya, across
the oceans to New Zealand, through decades of farming, and into a lifelong
passion for craftsmanship and nature. Stan’s story offers a glimpse into a life
shaped by fearlessness, skilled hands, and the love for his family and the
great outdoors.
A Wartime
Childhood
Stan Herbert was
born on 27 October 1937 in Beckenham, Greater London, and spent his childhood
in Penge, Southeast London, with his parents and his sister, Grace. His
earliest memories are set against the backdrop of wartime Britain and Stan
recalls one day while walking with his mother, a buzz bomb tore through the
sky, passing over the rooftops before exploding nearby.
School Years
and a Sandwich Shared
At school, Stan
showed a natural ability in the water, earning his lifesaving certificate. It
was around this time that he grew closer to his sweetheart, Maureen. Their
schools were divided, between boys and girls, so the pair would sit and share
sandwiches through the railings.
A Young Hero
When leaving his
education, Stan had hoped to pursue a career in carpentry, but his grandfather
who was a joiner advised against this. For now, his first job was working with
a photographer on New Oxford Street in London.
Whilst working
one day, he smelled smoke coming from the building next door, it was on fire.
Realising there were workers inside, he climbed through the skylight and ran
across the rooftops to get them to safety. This act of bravery earned Stan, the
“Young Hero”, a mention in the evening press. “There are plenty of things we
could say about Dad, but one thing that always struck us was that he was
fearless,” they shared.
Despite this
thrilling experience, Stan realised the photography trade wasn’t for him, so he
left the city behind, taking a farming job in Hayes, West London.
The Military
and a Dog Named Sly
Stan was later
called up for National Service and posted just outside Benghazi, Libya. He
served as a military dog trainer, working with his trusted dog, Sly. Stan
recalled if an anti-sniper dog suddenly sat down, he would instantly “hit the
deck”, between the dogs ears would be the direction of a sniper. Stan enjoyed
his time in the military, so he decided to stay an extra year after completing
his two years of service.
Maureen and
the One-Way Ticket
Whilst visiting
home on leave, the spark between sweethearts, Stan and Maureen was reignited.
When returning a spanner he had borrowed from her father, she was impressed by
his motorbike and he offered to take her for a spin. The pair were inseparable
ever since.
The couple
married in June, 1961, and made the decision to emigrate to New Zealand where
farm workers were needed. However after around six months, Maureen began to
miss home but they would need time to save money, as he’d only bought a one-way
ticket! In that time they welcomed their sons Michael in 1963, Peter in 1964
and David in 1966.
Life on the
Move, Farming Across England
When the couple
returned to England with their sons, Stan was drawn back to farming and built a
reputation as a skilled herdsman and stockman. Around this time they welcomed
their daughter Lindsay in 1969, before making the decision to settle down in
Devon. Finally, their youngest Jessica was born in 1977.
A Craftsman
at Heart
When health
issues unfortunately forced Stan to step back from farming, he worked part-time
in a joiner’s workshop in Colaton Raleigh. Stan had always been into woodwork
and settled into a more “common-sense aesthetic”.
“One of my dad’s
super powers was common sense,” his son Michael recalled. “He made a dining
table out of scraps. It was supremely practical.”
Life in Devon
allowed Stan to share his love for woodwork and the great outdoors with his
children. “If someone suggested that a fallen tree needed to be removed, we
would all go out to help get it,” they all remembered. “We would all have our
roles and the tree would be taken back home to chop up for firewood.”
Overall, Stan
has dedicated many years to woodworking, also founding a carving group with a
friend over 25 years ago that is still active today.
Life at
Sundial Care Home
Now in his
retirement at Sundial Care Home near Sidmouth, Devon, Stan is supported to
continue enjoying the things he loves most. Sundial has also planted his willow
fox, which now stands as a feature in the garden, and several of his
woodcarvings are displayed in the home. His family remain closely involved in
life at Sundial.
Stan’s legacy
lives on through his displayed crafts, the life he is supported to lead today,
and through his children. Fearless, practical, and family-focused, Stan has
crafted a legacy with his own two hands.
His children
summed it up best, “Dad is a true naturalist, with a huge gift for
understanding animals and the land. He’s a top human being — and we all agree.”
If you would like to
learn more about Sundial Care Home, please visit https://www.sundialcare.com/activities-in-care/
Friday, 6 February 2026
Scottish Traditions Shared at Hatherleigh Nursing Home’s Burns Night Celebration,
Hatherleigh Nursing Home near Okehampton, Devon, recently turned their Belvedere Household lounge into a Scottish castle-inspired setting for a Burns Night celebration.
The team thoughtfully selected decorations to create an engaging experience for the home’s family members (residents). Tables were draped with tartan table runners and cloths, with each place setting finished with a matching napkin folded into a fan. Candlesticks sat at the centre of the tables and hung from the ceiling, creating soft mood lighting throughout the lounge. Faux furs were draped around the room, alongside decorative antlers and wooden logs kindly lent by a relative of the home. Table centrepieces of ferns and foliage, finished with tartan ribbons, added the final touches.
As with all cultural events at Hatherleigh, the Kitchen Team prepared a menu of traditional Scottish cuisine which included haggis, neeps and tatties, cock-a-leekie soup, a basket of bread rolls, Glamorgan cheese and leek sausages, followed by cranachan and shortbread. Relatives were also invited to join their loved ones and share the meal together. The North Devon Nursing Home focuses on providing warm, nourishing meals that support good nutrition, using locally sourced meats and fresh ingredients as part of their everyday menu.
Hatherleigh Nursing Home regularly plans culturally inclusive events
that reflect individual interests and life experiences. These cultural
celebrations encourage social interaction, positive mealtime experience and
wellbeing, while supporting individuals maintain a strong sense of identity.
Using familiar tastes, smells, sounds and textures allows family members to
take part in ways that suit their needs, including those with complexities and
those who may be on a cognitive journey.
If you would like to learn more about Hatherleigh Nursing Home, please visit https://www.hatherleighnursinghome.com/live-with-us/activities-in-care/
Monday, 2 February 2026
North Devon Care Home unite to send birthday cards after BBC story sparks heartfelt response
A story shared by the BBC this week struck a chord with the team at Heanton Nursing Home, a home in North Devon that supports people with complex needs, prompting an immediate and heartfelt response from everyone in the home.
The article told the story of a little girl called Amelia, who has spent much of her young life in and out of hospital, facing more challenges than any child should have to. The family shared with the BBC how receiving birthday cards would mean a great deal to Amelia, giving her hope and reminding her of the support around her, after she set herself the ambitious goal of receiving 8,000 cards for her 8th birthday in an attempt to break the UK record.
When the team at
Heanton read the piece, they knew straight away they wanted to be involved.
One team member in particular, Noufal, helped spark the idea to get involved. He spoke with the home’s administrator, Sabrina, who quickly took it forward. Within hours, Sabrina was out at the shops, buying one of every birthday card on the shelf so that everyone could take part. As more people joined in, she even went back out again to buy additional cards, making sure no one was left out.
From there, the whole home got behind the idea. Every team member joined in, alongside the people who live at Heanton, fondly referred to as family members by the home.
For many family members, writing birthday cards was just as meaningful as it was enjoyable. For people living with a Dementia, activities like this feel deeply familiar. They draw on life experiences many people have carried with them for years, marking birthdays, choosing kind words and doing something thoughtful for someone else. These are routines many people have carried out throughout their lives, and returning to them can bring a sense of comfort and purpose.
Holding a card, writing a message and signing their name gave family members the chance to connect with a familiar role, that of being a friend, a neighbour, or someone who cares, it allowed them to take part as people with a lifetime of experiences to share, rather than being defined by a diagnosis. The atmosphere was calm, purposeful and full of conversation, with plenty of smiles along the way.
The cards are now all written, sealed and carefully packed, ready to arrive in time for Amelia’s birthday.
Home manager Abigail Denford said: “It was one of those moments where everyone just came together naturally. Our family members loved being involved, and the team didn’t hesitate for a second. It reminded us how powerful small, familiar acts of kindness can be, not just for the person receiving them, but for everyone taking part too.”
Moments like this reflect how important it is to Heanton to stay connected to the community. Whether that’s heading out for a coffee, welcoming neighbours into the home for a BBQ, or even coming together to help make a little girl’s birthday wish come true. These connections matter, because they remind everyone that life at Heanton is lived alongside the world around them, held close rather than set apart.
To read more about
the events and people at Heanton – News & Blogs – Heanton Nursing Home – Devon
Nursing Home
Monday, 12 January 2026
Sundial Care Home Crafts Christmas Cards for Local School
Sundial Care Home, near Sidmouth Devon, have enjoyed crafting handmade Christmas cards for the children at Tipton St John Primary School as part of their ongoing connection with the local community.
Residents,
who the home fondly refers to as “family members”, took time to craft, stencil
and write messages in the cards, wishing each key stage a Merry Christmas from
everyone at the home. For many, writing and sending Christmas cards has been a
routine part of the festive season, and this activity has encouraged family
members to continue that tradition.
Family
member Marion and team member Liz Hunt took a walk to Tipton St John Primary
School to hand-deliver the cards. Children from the school have visited Sundial
Care Home in previous years at Christmas time to sing carols, and have also made
Christmas and birthday cards, helping to build a familiar and lasting
connection between the two generations. The school is already planning its next
visit, with pupils looking forward to coming into the home to read to the
family members.
These
intergenerational activities support family members in remaining a part of
their community and sharing traditions with local children supports a sense of
purpose, belonging and continued participation in community life.
If you would like to learn more about
Sundial Care Home, please visit https://www.sundialcare.com/activities-in-care/
Friday, 5 December 2025
National Grief Awareness Week. The Grief That Starts Before Goodbye
Grief is not a single
moment. It isn’t just the final breath, the last phone call, or the quiet
closing of a door. Grief can begin long before goodbye, long before we
even have the words to name it.
For many, grief arrives as a slow
unravelling, not a sudden strike, but a quiet, physical breaking that aches
through the body long before the heart understands why. It comes in waves that
feel confusing and lonely, the shock that something is changing, the denial
that whispers maybe it’s not as bad as it seems, the anger that flares
at the unfairness of it all, the bargaining with life, doctors, hope itself.
Then come the heavy days of depression, the weary acceptance, and eventually,
gently the integration, when grief becomes something we fold into our lives
instead of fight against. These seven stages don’t follow rules or order. They
loop, repeat, collide. Grief is messy because love is messy.
And nowhere is this more true
than in dementia.
The grief of losing someone
who is still here
When someone we love is living
with a Dementia, we lose them in pieces.
It is a grief that feels almost
invisible, because the world often expects grief to follow death. But here,
death has not come, only the quiet, painful vanishing of the person you
remember. And that raises a question many carry in their hearts - is this grief
any different from the grief that follows death?
In truth, it isn’t.
The pain is real. The loss is
real. The longing is real.
As National Grief Awareness Week approaches, it encourages us to recognise this quieter
grief for what it is. The theme “Growing with Grief” reminds us that grief
doesn’t fade just because someone is still here. Instead, we grow around the
ache. We adjust our hearts, reshape our routines, and learn to love the person
in front of us while mourning the person they used to be.
In the everyday moments, grief
lies quietly
In social care, grief isn’t rare
or loud, it lives quietly in the day-to-day. It appears in the trembling smile
of a son who repeats himself again and again, trying to hold back the grief of
knowing his Dad no longer remembers the world they once shared. In the
soft sigh of a wife watching the person she married drift further into a world
she cannot enter. In the long pause before a carer answers the same
question again, and again, and again - with kindness, because they know it
isn’t really the question that matters, but the reassurance behind it.
These moments rarely make
headlines, but they shape the days of those who love, and those who care.
Within this grief, something else
grows too. A tenderness that wasn’t there before. A fierce patience. A
love that holds on, even through the cracks and the hurt.
Families learn to hold on to the
moments that are still left - a warm hand held tightly, a flicker of
recognition, a shared song that somehow still reaches the heart. They are small
moments, but they become everything.
You don’t have to carry grief
alone
National Grief Awareness Week is
a reminder that grief isn’t something we should carry alone. When we talk about
it, it becomes a little lighter. Stories connect us. Sharing brings comfort.
The Good Grief Trust continues to
shine a light for anyone walking through loss, whether that loss is sudden,
expected, complicated, or stretched across years of dementia. No one
should feel isolated in their grief, especially when their heart feels fragile.
This week is a chance to reach out, to talk, to really listen, and to give your grief some room, not to fix it or make it disappear, but to let a little hope grow alongside it.
National Grief Awareness Week runs from 2nd–8th December 2025
Tuesday, 11 November 2025
A Remembrance Day Tribute: Corporal Pete Shepherd’s Legacy Lives On
Pete joined the Royal Corps of Transport in 1965 at age 20. Over 12 years, he served five tours in Northern Ireland, including high-risk bomb disposal work during The Troubles. His courage in the face of danger helped lay the foundations for modern bomb disposal techniques. Pete also served in Germany and Bahrain.
Decades later, Pete was diagnosed with PTSD, a reminder of the long-term impact of military service. His story highlights the importance of charities like the Felix Fund, which support the mental health of bomb disposal personnel.
Despite hardships, Pete fondly recalls light-hearted moments, from babysitting a rabbit to mischievous regimental pranks. For his service, he received the General Service Medal with Northern Ireland clasp.
In 1971, Pete met and married Sally just two months after meeting – a love story that has lasted 53 years. After leaving the Army, he worked for 30 years at a Spam board factory, showing the same dedication he brought to military life.
Now living with a Dementia, Pete has also faced cancer and major heart surgery. His daughter Claire describes the heartbreak of placing him in care, saying, “Watching his dementia progress feels like constant grief.”
Life at Heanton
Since moving into Heanton Nursing Home in April 2025, Pete has been supported with care that honours his identity. His room is filled with military memorabilia, and he’s still proudly referred to as “Sergeant Shepherd.” His salutes and discipline reflect the deep imprint of his service, offering a sense of continuity even as his memory fades.
Dementia and Complex Care, Shaped by Identity
Heanton Nursing Home, based in North Devon, specialises in supporting adults living on complex journeys, including Dementia, mental health conditions and other long-term needs requiring compassionate and consistent care. Focusing on truly understanding each person, their history, identity and what matters to them – enabling the right support without restraint or sedation.
At Heanton, we believe no one is "challenging" when their needs are met with compassion, understanding and their independence is encouraged. At Heanton Nursing Home, life continues with dignity, choice and purpose.
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To read the full story please visit Honouring Identity in Dementia: A Devon Veteran’s Story - HeantonNursing Home
Sunday, 2 November 2025
Nursing Home Celebrates Diwali, The Festival of Lights
Hatherleigh Nursing Home in Okehampton, Devon, celebrated Diwali, the Hindu festival of lights, with a day dedicated to culture, cuisine, and community.
The home, which supports individuals on a cognitive journey, marked the occasion with traditional food, music, dancing, and colourful decorations. Team members from the Hindu community shared their culture with family members (residents) and colleagues, creating an inclusive and engaging experience for everyone.
Members of the kitchen team, Gurjeet and Jisho, prepared a delicious menu of traditional Indian dishes, including sweet and sour cauliflower, beef curry with vegetable rice, chickpea curry, and vermicelli pudding — all of which were enjoyed by everyone.
The team
transformed the dining room and lounge with colourful decorations and lights,
creating a welcoming and immersive space where family members, team members,
and visitors could come together. Everyone enjoyed watching a traditional Hindu
dance performance by a team member, while others came in on their day off and
brought their children along, adding an intergenerational element to the
celebration.
The Devon Nursing Home said “We’re proud to have such a diverse team and to share in the spirit of Diwali - a time of light, renewal and community. Wishing happiness and peace to all who mark the occasion.”
If
you would like to learn more about Hatherleigh Nursing Home, please visit https://www.hatherleighnursinghome.com/lifes-journey-continued/
Monday, 27 October 2025
Sundial Care Home Hosts Coffee Morning in Support of Hospice Care
Sundial Care Home located near Sidmouth, Devon recently held a coffee morning in support of Hospice Care. The coffee morning created a warm, relaxed atmosphere in the home, filled with conversation over cake and community!
Hospice
Care previously supported the care home by attending their Summer Fair with a
popular tombola stall, and this coffee morning offered a wonderful opportunity
to return and show support for each other, strengthening connections within the
care community.
Sundial’s
kitchen team baked a rich coffee and walnut cake, and a classic Victoria sponge
with whipped cream and fresh raspberries picked straight from the care home’s
gardens, where the gardening club has been busy growing a variety of fruit and
vegetables.
Team
members and volunteers at the home supported family members (residents) to join
in conversations in the homes dining area, where a table was laid with a
variety of cakes and snacks to choose from along with tea and coffee.
Sundial
Care Home continues to strengthen their relationships within their local, and
care community. The care home organises an array of events annually, welcoming
relatives, members of the community and other local organisations. The homes
model of care highlights the importance of human connection, continuing
independence and sustaining a strong community presence that creates a true
home-from-home environment. The coffee morning with Hospice Care was an example
of this ethos, bringing people together to enjoy good company, homemade goods,
and meaningful conversation, all while supporting an important local cause.
If you would like to learn more about
Sundial Care Home, please visit https://www.sundialcare.com/lifes-journey-continued/
Thursday, 21 August 2025
North Devon Care Home Welcomes Families for a Summer BBQ
Heanton Nursing Home
brought a feel-good summer event for its residents (fondly referred to as
family members) and their relatives with a summer BBQ. The event, hosted in the
home’s beautiful garden, was a great success, with many relatives taking time off
work to be there.
The
BBQ served up some seriously tasty, locally sourced meats thanks to Reeds
Butchers in Braunton, fresh, flavourful, and a real hit! This wasn’t just a one-off either,
locally sourced meats have been added to the main menu! It’s a recent change
the home is very excited about! The kitchen team love working with such great
quality ingredients, and it’s already making a difference at mealtimes. There
was also a great selection of 0% alcohol drinks on offer, which went down
really well with everyone there. Alongside plenty of lawn games for everyone to enjoy.
The home recognises
the importance of meaningful time with loved ones, and providing opportunities
for families to enjoy the outdoors together is always met with warmth. It’s a
simple but meaningful way to support people’s wellbeing and help maintain
strong family connections.
The Home Manager Abigail Denford
said “It was such a lovely afternoon. Seeing families enjoying time
together, sharing food, and having a few laughs in the garden.
It reminded me just how important the simple, everyday things are, like
having a BBQ on a sunny day. If you were in your own home and the sun was
shining, you’d probably do exactly that. So why shouldn’t we do it here, too?
This is our home, our family."
The Heanton team put so much care and heart into bringing the event to life, it’s clear this place means more to them than just a job.
Sun, Sea and Surfboards – Ilfracombe Nursing Home’s Summer Garden Party
Edenmore Nursing Home recently celebrated the warm weather with a summer garden party, complete with inflatable instruments, a colourful array of decorations and a hula skirt or 2! The North Devon nursing home, close to the seaside, involved the residents (known as family members) and their families, as well as inviting the community to join the festivities
The Ilfracombe Nursing Home hosted
the beachboys themed garden party in the outdoor space in front of the home,
with team members spending the morning decorating it with flags, balloons,
wetsuits and surfboards (before adorning their best Hawaii outfits) for family
members to be surprised when the party started in the afternoon! As well as
being treated to mocktails under parasols, there was inflatable limbo that some
family members chose to join in with, all while enjoying the music from DJ
Ricky.
Home Manager Gayle shared ‘we had
an absolutely amazing afternoon, the weather, BBQ, DJ Ricky were fab, thank you
to everyone who helped set up and celebrate with us!’
Edenmore offers a variety of activities for family members to join in with at their own pace, including painting, flower arranging, and light exercise classes, the summer garden party is just one example of these activities!
To find out more,
please read about Edenmore’s Activities in Care HERE
Thursday, 7 August 2025
Rain or Shine, Nursing Home’s Annual BBQ Welcomes Loved Ones
Hatherleigh Nursing Home in Okehampton, Devon, held its annual family BBQ for its relatives, friends and family members (residents). This event is usually held in the nursing homes modern outdoor living space, however despite the unpredictable Devon weather, the BBQ still went ahead in full force – this time indoors. Home Manager Ashley commented, “It takes more than a storm to dampen spirits at Hatherleigh!”.
The purpose built nursing home welcomed around 40 relatives into their indoor living spaces. Chef, Faye, cooked up a delicious indoor BBQ grill with burgers, sausages, and an array of salads for everyone to enjoy. “I’ve never seen it so packed here, the atmosphere was brilliant, everyone tucked into the BBQ and ice cream whilst it was chucking it down outside, everyone was laughing about it,” said Administrator, Tamsin.
Cold N Rolled was also welcomed back after last year’s success, a unique, family-run business offering a fun and interactive ice cream experience. Their setup in the doorway of the home’s cinema room allowed those to watch their desserts being freshly crafted with an array of different flavours and toppings to choose from.
Hatherleigh Nursing Homes annual family BBQ continues to be a success, rain or shine each year, bringing loved ones together and using that time to strengthen bonds within their care community. The event reflects the home’s commitment to delivering well-led, meaningful experiences as part of a responsive approach to family members needs and preferences.
Tuesday, 5 August 2025
A Day in the Life - From Domestic to Care Assistant at Devon Care Home
At Edenmore Nursing Home in Ilfracombe, care is more than a job – it’s a community, a purpose, and a chance to be part of something bigger than yourself. Every act of kindness, every shared smile, and every moment of support adds up to something truly meaningful. Our team is united by the desire to make a real difference in people’s lives. Every member brings their own story, their own spark, and their own strengths, working together to create a place of dignity, compassion, and belonging. Being a care assistant at Edenmore means knowing that what you do each day matters – not just to those you care for, but to the whole community.
Daisy is one such person - this is the story of someone who began by keeping things clean and tidy in the background, playing a vital role in creating a safe, welcoming environment. Over time, she found her purpose on the frontline of care, growing into a different role where she continues to support others and make a meaningful impact. Her journey shows that at Edenmore, every role matters – and everyone has the opportunity to grow and find meaning in the work they do.
When someone starts at Edenmore, regardless of their position whether in care, domestic, maintenance or any other role, everyone takes part in the same training. This shared foundation means that everyone understands the core values of compassion, dignity, and person-centred care. It also opens up the possibility for growth and change. If someone, like Daisy, discovers a different passion or calling after joining, they already have the knowledge and support to explore that new path.
Daisy’s Journey in to Care
Having moved from Birmingham to North Devon in 2023, Daisy joined the Edenmore team at just 18 as a Domestic Assistant, keeping the home clean, safe and homely. As a Domestic Assistant, you naturally begin forming relationships with the people living in the home but without being directly involved in their personal care. Over time, Daisy felt drawn to becoming more involved; to support the family members she’d built connections with in a more meaningful and personal way. It was this connection that led her to explore a new career path in care.
Foundations of Care
Daisy first spoke with Gayle, Edenmore’s Home Manager, and shared that she felt she would find greater fulfilment working in a care role. Gayle encouraged her to explore this further, and she was soon put forward for shadow shifts, where she joined a new team - learning the role while working together towards the shared goal of maintaining dignity, encouraging independence and a continuation of life for family members.
A Typical Day at Edenmore
Mornings
‘A day to day at Edenmore begins at 7:30am when we take handover from the nurse in charge and find out everything that happened on their evening shift. I do enjoy working both night and day shifts so sometimes I'm hearing from the night or the day team. Handover is both a lovely way to check in with the team before the shift over a coffee or tea. This could include a new family member joining, an upcoming event that day, or that the needs have changed for a family member.
If I am on a day shift, we support all the family members with getting up when they are ready (there are no set times, we’re not an institute we’re a home). For some family members I provide personal care in the form of supporting to take a shower, a bath or a flannel wash. My goal around personal care is to make that family member feel as safe, dignified and comfortable as possible, as I can only imagine how daunting and embarrassing it must be. It is important to me that family members have the option to choose their own clothes to wear, whilst anticipating their needs and wants to the best of my ability. I will then assist that person getting dressed and to look and feel their best, which could involve a shave for the gents, or a new hairstyle for the ladies. Doing the ladies and gents hair is one of my favourite parts of personal care, I love being able to encourage family members to have a pamper, the ladies particularly like having their makeup and nails done.
For some of our family members, communication can be in different forms, so the importance of building trust is really important. Some of our family members are non-verbal, or have minimal communication abilities, which makes building this trust sometimes a bit delicate as everyone is different. A lot of supporting our non-verbal family members is about active listening and creating a safe, comfortable and supportive environment using mindful communication techniques such as paying close attention to body language, using eye contact to show I am engaged with them, and being aware of my posture as to not come across as imposing.
During breakfast we often sit all together and enjoy music and chats with meals, which is not only a great way to encourage family members to eat, but I’ve also had some of my most memorable laughs that way too! A lot of our family members require support with their food and drinks, this can vary from supporting them with eating their meal, to spoon-loading or nurturing. I have found that supporting someone with their meal is a great way to connect and start building trust too. Whilst some family members sit close together, hold hands and chat the whole way through, some of our more introverted family members prefer more space and time to connect. A particularly rewarding part of my role is when you can actually see that with every word over a meal, it becomes easier for family members to open up and form their own connections.
Another really important responsibility of mine is using Caredocs, a system to record daily notes to document the morning for each family member I support, if it wasn’t documented, it didn’t happen. I do this throughout the day, normally after breakfast, mid-afternoon and just before my shift ends - it takes about 2-3 hours out of my 12-hour shifts to complete. Not only is this part of our compliance, but it allows us to share what the family members get up to, as well as feeding back to the clinical team about any changes/concerns/thoughts that we noticed throughout the day.
Afternoon
Lunch is different every day, with alternatives served for those who may not like, or cannot eat the main options. For our family members on soft or pureed diets, we always have wonderfully decorated desserts and main meals. We serve snacks and drinks of family members' choice throughout the day, and we love helping them to eat a well-balanced diet and keep hydrated.
After lunch, some family members choose to rest, while others enjoy a quiet moment with the TV, a good book in the Edenmore library, or a creative activity – always with a cup of tea close by. The afternoons offer plenty of ways to stay engaged in ways that feel familiar and meaningful. Some of our gentlemen enjoy painting, building, or helping out with maintenance tasks – one even recently "interviewed" for a spot on the maintenance team and helped paint the hallways. Many of our ladies find comfort and purpose in folding laundry, tidying tables, or doing the dishes – continuing the everyday routines that feel like home. There are also themed music sessions, special visits (including some unforgettable ones from the local zoo), and even the occasional singalong led by Manager Gayle herself - depending on your taste in music, of course!
For family members with more complex needs or limited communication, we focus on sensory experiences which include music, lights, textures, or spending time in the garden. When the weather’s nice, we love going out into the Ilfracombe community using our car, and even in colder months, a trip to the park in a big coat can be a lovely change of scenery.
Evening
When it comes to a night shift it's all about making sure our family members feel safe and comfortable in their home, and helping them to get relaxed and unwind before bed. This looks different for every family member and sometimes midnight dancing and singing is what they want to do!
Night shifts involve supporting everyone to reposition in bed, help everyone use the toilet and stay hydrated overnight. This can also involve comforting some of our family members as the switch between day and night can be a little unsettling at times, so we keep things gentle and soothing.
Either way, night or day, there is always something to keep you busy, and always something to be done, at least at Edenmore we can have a laugh and a cuppa whilst doing it!
The Heart of Care
It's been a whale of a journey so far for me at Edenmore, understandably with lots of ups and downs which is something to be expected working in such a fast-paced environment with lots going on! The most challenging part of my role is the emotional demand, as seeing family members health decline as they move on in their journey is really hard. Being so involved in people’s lives, it is very easy to grow attached to them and their wonderful relatives who visit often, and it can be really upsetting to come in to work one day and hear they won’t be back. We’re often invited to funerals, and we receive the most thoughtful thank you cards which means the world to us because it reminds us just how important our job really is.
Although I think it is such an honour, and so beautiful to guide and support people on their final journeys, it really does take a toll sometimes. It is a blessing to feel things so deeply, and I have learnt it is never just me, there is always someone to wipe my tears when it gets too much and remind the team that we all have each other.
Care isn't for everyone, and it is definitely something you have to love doing, day in and day out. I admire each and every one of my team members who work so hard to support the home (and keep up with my drama of course!). My team's love for the family members and each other is uplifting and I couldn't think of a better group of people to work with. We have made friends for life and can be a challenging but rewarding job, it's so important that you work together and get on.
But honestly? Our family members are the ones who make every day that little bit brighter. We’re so lucky to spend time with such incredible people. To learn about their lives, their careers, their travels, their quirks. No two days are ever the same because no two people are. And that’s what makes this job so special.’



















