A Career Built on Compassion, Jojo’s Story

Every person who works in care has their why. For Jojo (Joanne), House Lead at Sundial Care Home, a career in care was never just about finding a job, It was about giving something back to her community. Inspired by her two grandmothers, who both worked as auxiliary nurses at the local hospital in Ottery St Mary, caring has always been part of her life. This is her story.

Jojo joined Sundial more than nine years ago after almost leaving the care sector altogether.

"My previous care home closed after a change in ownership, and it wasn't being run well. Despite staff raising concerns, nothing changed, and I nearly decided that care wasn't for me anymore…. then I found Sundial."

"I was welcomed with open arms from my very first day. Although I already had qualifications, including my NVQ, BTEC and Diploma in Care, I wanted to start again as a Care Assistant and learn the Evolve Care Group way of caring."

Evolve Care Group offers every team member the opportunity to take part in its bespoke Evolve Care Academy. Designed to support ongoing learning and development, the programme equips team members with the skills and confidence to grow in their role and progress their career.

Since then, Jojo has progressed from Care Assistant to House Lead, later becoming a Care Practitioner and now Induction Lead, while remaining someone her team know they can rely on.

"I'll happily step into any role if I'm needed, whether that's supporting the care team or even helping with the odd maintenance job. We're all here to support each other."

Looking back, Jojo says training has shaped not only the way she provides care, but also the way she understands herself.

"One thing that has always stayed with me from the training is being asked, 'Who am I?' Learning about yourself first, through ideas like Thomas Kitwood's Flower  and understanding your own values, helps you understand the people you support even better."

Like Jojo, many team members at Sundial Care Home have been supported to progress through the Evolve Care Academy.

When asked what a typical day looks like, Jojo shared:

“There really isn't one. Of course we support family members (residents) with their daily needs, but we also have time to sit together, laugh together and simply spend time with people. Sometimes it's a group activity, sometimes it's supporting an individual to do something they enjoy, and sometimes it's just offering reassurance when someone isn't feeling themselves."

She also shared:

"That's what makes Sundial special. It's warm, homely and compassionate. We genuinely care about one another. The team feels like an extended family, and Liz, our Home Manager, has always believed in us and helped me become more confident over the years."

For Jojo, the most rewarding part of working in care has always been the relationships she builds with family members. Looking back over her nine years at Sundial, one relationship in particular continues to stay with her.

Marilyn first came to Sundial for respite care before later moving into the home permanently. Over time, Jojo and Marilyn developed a close bond.

"I had an amazing bond with Marilyn. She didn't always communicate with words, but through smiles, holding hands and simply being together. We laughed together, smiled together and sometimes cried together, especially after her beloved husband passed away."

Jojo supported Marilyn through one of the most difficult periods of her life, building a close relationship not only with Marilyn but also with her daughter, who often said Jojo was her mum's special person.

As Marilyn's health sadly declined, Jojo became one of the few people she would still accept food and drink from.

"Towards the end, she often wouldn't accept food or drinks from anyone else, but she would from me. She wasn't just someone I cared for; she became one of my closest friends."

The pair spent many evenings watching The Chase, sharing stories about their families and holidays, and looking through photographs. They even discovered they had both visited the same place in Portugal and had each swum with dolphins there.

When Marilyn passed away peacefully, Jojo later returned to that same place during a family holiday.

"I knew Marilyn would never be able to go back because of her health, so seeing the dolphins again felt like something I could do for her. It was my final goodbye."

Looking back on more than nine years at Sundial Care Home, Jojo says it's the relationships she has built that have made her career so rewarding.

"Seeing people happy, sharing laughter and knowing you've made a difference, those memories stay with you forever."

For Jojo, caring for Marilyn is just one of many moments that she will carry with her. Whether it's encouraging someone to continue doing the things they love, sharing moments of laughter, or simply being there when someone needs support, it's the privilege of becoming part of people's lives that continues to remind her why she chose a career in care, and why she stayed.

Finally, when asked to describe Sundial Care Home in just a few words, without hesitation Jojo shared:

“Rewarding. Extended family. Love and compassion.”

If you would like to learn more about a career at Sundial Care Home near Sidmouth, visit https://www.sundialcare.com/join-our-team/

 

Evolve Care Group Explores Creative Ways to Create Connection in Dementia Care

Evolve Care Group recently welcomed team members from across its homes and Central Support office to their Evolve Care Academy in Bristol for training sessions exploring how meaningful connections can be built with people living with a Dementia and other cognitive conditions.

The sessions, titled Seen, Heard, Valued, form part of Evolve’s ongoing commitment to ensuring that everyone, regardless of their role, develops an understanding of the people living within their homes and the approaches used to support them.

Team members working across care, kitchen, domestic, maintenance, administration and Central Support regularly attend training at the Evolve Care Academy, recognising that everyone contributes to the environment that family members (residents) call home.

Communications Assistant Ayla Melville attended one of the recent sessions to gain a deeper understanding of the principles that underpin Evolve’s approach to care.

Throughout the day, attendees took part in practical exercises designed to encourage them to think differently about communication and connection, particularly when supporting people who may find it difficult to express themselves.

The session also explored how cognitive conditions and Dementias can affect communication, memory, decision making and emotional regulation.

Clinical Head Eve Carder explained that asking multiple direct questions to some people can sometimes leave them feeling confused or overwhelmed, making it more difficult for them to engage. Instead, the training encouraged attendees to find creative ways to "change the moment", adapting their approach to build trust and meaningful connection.

Reflecting on the experience, Ayla explained that hearing real experiences shared by team members helped bring the learning to life and provided valuable context for the stories she tells through her communications role.

The Seen, Heard, Valued sessions are one of many courses delivered through the Evolve Care Academy, which provides ongoing online and in-person learning and development for team members across Evolve Care Group.

To read Ayla's full account of the training experience, visit:

Changing the Moment to Create Connection.

For more information about the learning and development delivered by Evolve Care Academy, visit https://www.evolvecareacademy.com/

Evolve Care Group Invites Over 500 Team Members to Training Academy

Evolve Care Group recently delivered their latest in-person training for team members across their homes in their Bristol-based training academy (Evolve Care Academy).

The group has care homes across Devon, Somerset and South Wales, offering a place to call home to people living with a varying range of needs, from dementia and complex care to residential and respite support.

The training sessions ran across four days so that all team members from the homes were able to take part.

The training covered a wide range of learning, including Evolve’s practice frameworks, shaped around the work of Thomas Kitwood and Carl Jung, dementia-friendly language, clinical knowledge, and ways to build connection with people living at the home who may find communication or engagement more difficult because of their cognitive journeys.

In one exercise from the day, small bags containing five random objects were placed on each table around the training room. Team members were invited to take out one item at a time and create a story inspired by it with the rest of the group.

The exercise encouraged creativity and storytelling as a way of connecting with others, using everyday objects as a jumping off point for conversation. The stories could be personal memories, stories heard from others, or completely imagined. What mattered most was the act of sharing and creating something engaging.

For people living with a Dementia or are on a cognitive journey, being asked direct questions can sometimes feel overwhelming or confusing. But if a story is being shared, it may evoke recognition or familiarity and encourage sharing of their own life experiences.

Something as simple as picking up a beach towel and talking about a sunny holiday in Spain may encourage someone else to speak about their own experiences of travelling, holidays or time spent with loved ones, bringing comfort, familiarity and positive feelings into the conversation.

Another part of the training included exploring a number of simulated environments built within the training room. Bedrooms, living rooms and dining rooms were set up as examples of inviting and colourful environments that encouraged stimulation, alongside environments which felt uninviting, dull or institutional, to show the impact and importance of creating spaces that feel positive, homely, engaging and personal.

Eve Carder, Clinical Lead of Evolve Care Group shared, ‘We are not creating institutions, we are creating homes, places of safety, of creativity and hopefully magic.’

Established in 2015, the groups care academy was born out of a realisation that outsourcing e-learning alone was not enough to upskill teams to provide the emotional support needed for individuals living in Evolve’s care homes.  Recognising the limitations of standalone digital learning, Evolve embraced a holistic approach that combines e-learning with interactive face-to-face courses and hands-on experience gained through understanding the lived experiences of people living in their homes.

To read more about training, learning and development provided by Evolve Care Group in their Evolve Care Academy, visit https://www.evolvecareacademy.com/